Refund Policy
Our Commitment
At HelpingGeeks, we strive to deliver exceptional digital services that meet your expectations. This refund policy outlines the terms and conditions regarding refunds and cancellations for our services.
Cancellation Policy
- You may request cancellation within 24 hours of placing your order to be eligible for a full refund.
- Once our team has begun work on your project, we reserve the right to decline cancellation requests or apply partial charges for work already completed.
- For ongoing service subscriptions, cancellations must be submitted at least 7 days before the next billing cycle to avoid future charges.
Non-Refundable Services
- Digital products and services (including website designs, graphics, APIs, and software solutions) are non-refundable once delivered or when access has been provided.
- Custom-developed solutions tailored to your specific requirements are non-refundable.
- Rush orders and expedited services are non-refundable.
- Services where specific resources or personnel have been allocated based on your project requirements are non-refundable.
Refund Considerations
- If you believe our deliverable does not meet the agreed-upon specifications, you must notify us within 48 hours of delivery with specific concerns.
- We will review your concerns and work with you to address any legitimate issues with our deliverables.
- All approved refunds are subject to a 20% processing fee of the original purchase amount.
- HelpingGeeks reserves the right to make the final determination on refund requests based on the specific circumstances of each case.
Refund Process
If your refund request is approved, please note:
- Refunds will only be processed to the original payment method used for the purchase.
- Processing time typically takes 5-7 business days but may vary depending on your payment provider.
- You will receive an email confirmation once your refund has been processed.
Limitation of Liability
Our maximum liability for any claim arising from our services shall be limited to the amount you paid for the specific service in question. In no case shall we be liable for any indirect, consequential, incidental, or special damages.
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will take effect immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of those changes.
Contact Us
If you have questions regarding our refund policy or wish to request a refund, please contact us:
- By email: hello@helpinggeeks.com
- By visiting our contact page: https://www.helpinggeeks.com/contact
